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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each and every page. A popup will show up. It includes elaborate information about all the actions that you can carry out on the given page. Each pop-up menu appears on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge range of how-to video clips clarifying how to use our hosting Control Panel. They're intended for those of you who would like to see how things are getting done instead of only reading articles. Thus, everyone can quickly become familiar with our hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you searching for, have a glimpse at our extensive FAQ database, which contains questions asked by actual clients and provides practical solutions. We frequently "revamp" our Frequently Asked Questions database with new articles in an attempt to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you need in the FAQ section either, you can contact our great team of support engineers available 24-7 and eager to assist you with any problem. Each support ticket you send will be responded to in less than sixty minutes (the average ticket response time being about 20 mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 216793

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com